Your cafe is open and business is thriving (Congratulations!). It’s now time to optimise the way you manage your cafe staff performance on a day-to-day level so you can allow yourself the time to focus on what really matters… your work/life balance. What’s the Most Effective Way to Manage Your Cafe […]
Have you asked yourself this question? “Are you in a Restaurant/Cafe Business to Service Customers or Guests?” Your answer could mean a world of difference to your profitability and whether you really have great cafe business customer service or not!
During a holiday recently, I was going through some old sales and marketing tapes. Handling customer complaints was very much front of mind because some of my clients had been asking about it. I came across this classic story on customer service and I want to share it with you.
The biggest question I was asked at our recent Cafe Coach Cafe workshop was: “Rita, times are tough and I can’t afford to spend money on marketing or advertising. What do I do to maintain my current takings and cash flow?”
If there’s nothing different about you, people will only buy from you because of convenience, price, nothing more. Added to that, you’ll never to able to raise your prices; if there’s anyone doing it cheaper, people will buy from them.
One of the most successful strategies made famous by fast-food restaurants the world over, when you’re next sitting in a cafe, think about how often you’re asked “Would you like a coffee with that?”.
I have a Mother’s Day story that I’d like to share with you.
A profitable cafe business is important not just for your own income but for your very survival in business. In this article, I share with you three strategies you can use straight away to increase profit in your cafe business.
Need a fast way to jumpstart your coffee shop and increase the number of sales per customer? Here’s my Top 5 Hot Tips for running your cafe business.