Your cafe is open and business is thriving (Congratulations!). Now you need to manage staff performance on a day-to-day level in order to allow yourself the time to focus on what really matters… your work/life balance. How to Manage Staff I have one word for you, TRUST. It’s as simple as trusting […]
A special thank you goes to you my dear friend and Café Coach Rita (Zhang) for helping us come so far. Everyone, this is the effect that Rita and her team can have on you.
When we first bought our cafe, we were overwhelmed by the problems we’d ‘inherited’. 18 months later we have great staff, great food and coffee, our customers are impressed by our menu and quality.
We only sold 56 coffees on our first day of trading and took only $450. We did our record day today selling 175 coffees today with $1900 takings. Thank you Rita so much for your help.
Have you asked yourself this question? “Are you in a Restaurant/Cafe Business to Service Customers or Guests?” Your answer could mean a world of difference to your profitability and whether you really have great cafe business customer service or not!
The landlord has agreed to contribute to our fit-out costs in form of cash-equivalent to 3 months rent. And, they’ve also agreed to 5+7 lease term+option.
This is a story of Jane, an individual who came to me just a bit too late. Not knowing special tricks for making the lease owner love her cost her $140,000. Here’s her story…
“I lost the deal that I have been working on for months…” said a frustrated café buyer over the phone the other day. He then went on and told me how this cafe was a perfect opportunity.
During a holiday recently, I was going through some old sales and marketing tapes. Handling customer complaints was very much front of mind because some of my clients had been asking about it. I came across this classic story on customer service and I want to share it with you.
The biggest question I was asked at our recent Cafe Coach Cafe workshop was: “Rita, times are tough and I can’t afford to spend money on marketing or advertising. What do I do to maintain my current takings and cash flow?”